Shipping policy

We offer our Levana customers fast standard ground shipping across the USA(estimated delivery is 4-7 business days).

Based on your location, expedited and express shipping options may be available. Unfortunately, once shipped, the delivery time of all parcels is out of our control and we cannot guarantee dates provided.

STANDARD GROUND SHIPPING: 4-7 Business Days *Rural, remote and Canadian Territories excluded

CANADA POST EXPEDITED PARCEL: 3-7 Business Days

UPS EXPEDITED: 2 Business Days

UPS EXPRESS SAVER: 1 Business Day

Our team works hard to process orders the same day if received by 8:00am EST, or the following business day if received after 8:00am EST. Processing and delivery times do not include weekends or Canadian holidays. Once your order has shipped you will receive a shipping confirmation email that will include your tracking number.

You will receive an order confirmation email within an hour of placing your order with your estimated Delivery Date, and a list of all items purchased. If you have questions about your delivery dates or would like to change any shipping details, contact us and we’d be delighted to help!

Once your order has shipped, you will receive a confirmation email with your estimated Delivery Date, tracking information, carrier name, and your order contents.

The payment method provided is charged at the time the order is placed.

Mistakes happen, minds change. Cancel your order before it ships by contacting Levana Customer Support via Live Chat between the hours of 8am-4pm EST or submitting a request via the Levana Support Center.

Please Note: Orders that have already shipped, but have not yet been delivered, will be subject to a $15 shipping fee that will be deducted from the order refund.

If your order has already been delivered, no worries! Refer to our Returns & Refunds section below for more details.