Frequently Asked Questions

Returns and Warranty

We understand that the things you buy don’t always work out as you expect. If you would like to return your product(s), please make sure that you review this information so that your return(s) are processed without delay.

For all “like new” or “as-new” condition products that you would like to return, follow the steps of the returns process within 45 days of receiving your order when purchased directly from us.

If you purchased your Levana product elsewhere, please contact your authorized retailer for return details. 

Please note: 

  • All return requests must be made within 45 days of receiving your order. 
  • Returns must be received at our warehouse within 2 weeks of starting a return.
  • Include all original accessories and packaging when returning your item(s). 
  • Do not include any accessories that did not originally come included.
  • Ensure that you carefully package your items so that they do not get damaged in transit. 
  • We recommend you use the shipping box you initially received your items in to make things easier (just remove original labels before attaching your prepared return label).

Yes! In order to take advantage of our industry leading 2-year warranty, please visit register.mylevana.com and follow instructions to submit your registration to us.

Once successfully registered, your items will be automatically covered for an additional year from the date of purchase for a total of 2 years of warranty coverage from the original date of purchase.

If you purchased your camera directly from Levana or from an authorized Levana distributor or retailer, Levana will repair or replace (at our discretion) your product free of charge (except for shipping cost) for 12 months from the date of purchase, if the product is determined to be defective. 

The customer should return the defective unit to the original place of purchase first, based on its return or refund policy. 

If the original vendor’s return/refund policy has expired and this unit is still within this limited manufacturer’s warranty, customers can visit support.Levana.com to contact Levana Customer Experience and initiate a repair or replacement. 

You will need your serial number and/or proof of purchase to validate the purchase date.


Replacement Parts are covered under a 45 day warranty period from the date of purchase on your receipt.
Open Box Items are covered under the Basic Warranty -12 Months from the date of purchase on your receipt.
Discontinued Open Box Products are covered under a 45 day warranty period from the date of purchase on your receipt.

This warranty becomes void if the product shows evidence of physical damage from having been misused, mishandled, or tampered with contrary to the applicable instruction manual. 

Routine cleaning, acts of nature, and normal cosmetic and mechanical wear and tear are not covered under the terms of this warranty. 

The warranty expressly provided for herein is the sole warranty provided in connection with the product itself and no other warranty, expressed or implied is provided. 

Levana assumes no responsibilities for any other claims not specifically mentioned in this warranty.

Your warranty covers:   

  • Defects in workmanship or material.
  • Mechanical or Electrical failure, and defects on original parts and accessories that came with your product.
  • Rechargeable batteries coverage for a period of 12 months from the date of purchase.
  • Non-rechargeable batteries coverage for a period of 3 months from the date of purchase.  

This warranty includes but is not limited to the repair, replacement, or refund of the purchase price at Levana’s option.

Movement Monitor

Oma Sense™ is our newest movement monitor featuring our patented WakeUp® Technology which initiates randomized vibrations, LED lights and audible alerts to simulate baby. 

Oma Sense™ also features a patented one-handed clip improving the ease of use. 

It is made with medical-grade materials and skin contact is not required, unlike our previous, and many movement monitors in the market.

Yes! Oma Sense™ does not need direct skin contact allowing you to position it a number of different ways. 


You can attach it to a cloth diaper provided it gives the monitor a snug fit, or you can position it as shown in the images below for an accurate reading!


No! Oma Sense™ is a stand-alone, battery-powered movement monitor! 

There is no need for Wi-Fi or Bluetooth® connections, apps, or docking stations. 

Simply clip it on, and you can experience the ability to worry less, do more! 

Where you position your Oma Sense™ on your little one is very important. An improperly positioned monitor will not detect movement correctly and may lead to false or missed alarms.

Oma Sense is not suitable for children who are co-sleeping or sleep on their tummy or side. It cannot be used in a car seat, stroller, swing or carrier as outside motion will interfere with the function of the monitor.

Oma Sense was designed to be used over clothing or right on the diaper.

For the most accurate readings, the monitor should be placed just above the navel where most motion will occur.

The monitor can be placed on:


- A button-up onesie 
- Diaper
- Pants

The monitor will not read your little one’s movements in these positions:


- Too high on sleeper
- Too low on sleeper
- On side
- On back
- On swaddle
- While on a swing

- While co-sleeping

Take a look at our helpful how to video: Where do I place the Oma Sense Movement Monitor?

The movement monitor relies on movement in the area where the sensor is located. 

When a baby sleeps on its tummy, tummy movements are reduced. For this reason, Oma Sense™ is not suitable for tummy or side sleeping.

USING THE BATTERY

When you first open the box and remove the Oma Sense, the battery will not be installed. 

- Remove the small parts warning sticker from the battery door on the underside of the monitor. 

- Use a large coin to turn the battery cover counterclockwise.

- Insert the battery with the positive side facing up.

- Replace the battery door and turn it clockwise until it locks into place.  We recommend Panasonic CR2450  batteries, the same as included with the monitor.

HOW TO USE OMA SENSE™

- Turn on Oma Sense™ by pressing the power ON button, located on the left of the device. 

- When the device is turned on it will go through a self-test to ensure all features are working. This will activate all indicator lights, vibrations, and sounds in a random sequence. The self-test lasts for a few seconds.

- When the green lights flash at the end of the self-test, Oma Sense is ready to go.

- The BLUE LED will flash continuously for approx. 30 seconds and will then flash every 30 seconds to indicate that Oma Sense™ is monitoring your baby’s movement

- Turn off Oma Sense™ by pressing the Power OFF button, located on the right of the device. The device will check the battery status when powering off. A GREEN flash indicates the battery is good. A RED flash indicates the battery needs to be changed before the next use. We’ve included an additional battery with your unit. When Oma Sense™ turns off, monitoring will stop
 
LED ICONS

- On the face of the monitor, you will find three LED icons.

- Battery Indicator

- Reassurance indicator: Flashes Blue (every 30 seconds) to let you know the device is turned on and monitoring.

- Alert Indicator: Flashes RED when no motion is detected.


Check out our helpful how to video: How to Set up and Use your Levana Oma Sense™ Movement Monitor

If Oma Sense™ does not turn on when you press the ON button, follow these steps:

  • Open the battery door, by turning it counter clockwise. A coin is recommended for this step
  • Check if the battery is installed correctly. The positive (+) face of the battery should be facing out
  • Remove and reinsert the battery
  • Close the battery compartment

If the monitor still does not turn on, the battery may need to be replaced. Repeat the steps above, replacing the battery with another Panasonic CR2450 battery in the process.

Replace the battery as soon as the Low power RED LED is shown to ensure Oma Sense™ is working properly. 

Your Oma Sense™ comes with an extra battery to make sure you are ready to change the battery when needed.

We recommend you ALWAYS have a replacement battery on hand. Replacement batteries can be purchased through www.mylevana.com.

NOTE: Use of a battery other than a Panasonic CR2450 battery in the Oma Sense™ device will void the Levana warranty.

Oma Sense™ was designed with WakeUp® Technology which features fluctuating vibrations, LED and audible alerts to increase baby’s response to stimuli.

If no movement is detected for 15 seconds, Oma Sense sounds an audible alarm with flashing LEDs and a gentle vibration to stimulate your baby and encourage the return of regular abdominal movement.

If movement returns, the Reassurance Indicator will return to flashing BLUE every 30 seconds and will continue to monitor your baby’s movement.

If movement does not return 5 seconds after the First alert Alert, Oma Sense™ sounds an emergency alarm with flashing LEDs and an audible alarm to alert you your attention is needed. Oma Sense™ will encourage movement with a short period of vibrations. This alarm will continue until the device is powered off.

How do I turn my Oma Sense off and on?

Oma Sense™ features a simple one-handed operation. To turn the monitor on or off, simply press the "ON" or "OFF" Buttons!


Oma Sense™ has been tested under normal conditions and with a simulated soggy diaper and the monitor continued to function normally. 

This being said, we do not recommend extended use of the product on a soggy diaper. 

We are confident through testing that the product will keep moisture out until the diaper is changed. 

Please keep in mind that it is resistant to liquids but should never be immersed in water.

The alarm on Oma Sense™ is measured at 70dB at 10 centimeters (4 inches), 60dB at 30 centimeters (12 inches). 

This is the same level as a typical conversation from 3 to 5 feet away. 

This noise level is completely safe for your baby. 

If you are several rooms away, or are a heavy sleeper you can use a video or audio baby monitor so you can hear any alarms like you're in the room. 

Payment and Pricing

We’re sorry your experiencing credit card issues, please double-check all the information you provided is correct. 

If everything seems correct, please call your credit card issuer or your payment service’s customer service line for more help. 

 We do not store credit card information on our website. 

All payment processing is done through a lisenced third party. Refer to our Privacy Policy for more information on compliance.

At this time, we are unable to split the balance of order across more than one credit card. 


If you are making a purchase, please ensure the total amount is available on one card at the time of your order.

Yes! Shortly after you have placed your order, you will receive an email confirmation with your order details.

We accept all major credit cards, Apple Pay, Google Pay, and Amazon Pay.

Coupon codes and promotional codes cannot be combined with any other offers, promotions or discounts and may only be used on regular price items.

Orders may take up to 1 business day to process. 

If an issue occurred during the billing process, you will receive an email from our billing team explaining the issue and how to resolve it. 

If your order has not been billed after 1 business day, please check your email and junk or spam folders for an email from our billing team.

If you require assistance in placing an order, pre-sale assistance or are looking for special offers, please contact our sales team at 1-855-293-7253 Monday - Saturday between the hours of 8:00 AM and 6:00 PM Eastern Time.

You can also shop at your convenience on our website: http://www.mylevana.com/

We currently accept Visa, MasterCard, American Express or PayPal

*Coupon Codes cannot be used on sales or special offers such as open items unless otherwise specified.

From time to time we may have discontinued items available on our website for purchase in limited quantities. 

These discontinued items would come with a 30 day warranty only. 

When we put new products to market, we reserve the right to discontinue products and this is usually done to make room in the market and our warehouses for new products and to improve on quality and performance. 

On rare occasions, other vendors or sellers may have additional discontinued inventory available for sale, however we would not be able to assist you in locating these sellers.

For pre-sale assistance please contact our sales line at 1.855.293.7253 Monday - Saturday between 8:00 am to 6:00 PM EST.

Yes! We accept both Visa and Mastercard debit cards.

Yes! We accept pre-paid credit cards.

Sales taxes on your purchase are calculated based on state regulations for the shipping address you provide in your order.

We welcome orders of all kinds, including tax-exempt organizations or individuals. 


Please contact us before you place your order to ensure we can verify your proof of tax-exempt status for the address where your product(s) are being shipped. 

If you are tax exempt, please contact us before placing your order, as we require our Tax-Exempt form to be completed and returned.
Once your order has been placed, we will issue you a refund in the amount of the taxes.

Express and Expedited shipping options are available upon checkout Shipping costs are calculated based on the total weight, dimensions, and distance of your order to your destination. 


The shipping charges will be calculated and displayed for you after you type in your shipping information. You will know the exact amount of shipping cost for your purchase before you enter your credit card information.

 

The following are the estimated time frames for expedited and express shipping:

 

Expedited – 1-3 business days. 

Express – 1 business day.

Please allow 24 business hours for processing time.

All orders are eligible for free ground shipping!

If you chose Express or Expedited shipping, your shipping charges will be calculated and displayed for you before you enter your credit card information.

 

Video Monitor

If your monitor is not charging, please follow the troubleshooting steps below:

·         Confirm the power adapter is connected securely to the monitor.

·         Confirm the monitor will turn on without the battery installed when connected to a power outlet.

·         Some models allow you to switch the power adapter between the camera and monitor. If yours allows this, swap the adapters.

·         If one adapter charges and the other doesn't a replacement power adapter may be needed.

·         Disconnect the monitor from power.

·         Remove the battery from the monitor for 30 seconds.

·         Reinsert the battery.

·         If the monitor does not turn on with the battery installed, see below.

PEEP (Power-on/off Energy Efficient Picture) helps to conserve battery power. PEEP turns the monitor off while your child is safe and sound, and will only turn on when they make noise, saving valuable battery life. 

You have the ability to adjust the level of sound needed in order for your monitor to turn on.

Our batteries are designed for a long reliable life and are covered under the same warranty as your monitor!

If you find yourself in a situation where your monitor is no longer charging, please try the following steps to assist us in resolving the issue they will help us isolate what the cause of your difficulty may be:

  1. Remove the battery from the monitor.
  2. Connect the power adapter to the monitor.
  3. Press and hold the power button, If it doesn't turn on, try using the camera power adapter in the monitor or a compatible micro USB charger typically these are the same chargers that are used in android products.
  4. If the monitor still has no power, you may need a replacement monitor handset.
  5. If the monitor does turn on, a replacement battery may be required.
  6. If you need to hold the power adapter at the monitor in a certain way for power or charging, you may need a replacement monitor handset

If your battery isn't holding a charge, drain the battery completely and charge it for 4 hours. We also recommend reinserting the battery.

Confirm that it's fully inserted and the contacts are clean and free of dirt or debris.

please try the following steps to assist us in resolving the issue they will help us isolate what the cause of your difficulty may be:

  1. Remove the battery from the monitor.
  2. Connect the power adapter to the monitor.
  3. Press and hold the power button, If it doesn't turn on, try using the camera power adapter in the monitor or a compatible micro USB charger typically these are the same chargers that are used in android products.
  4. If the monitor still has no power, you may need a replacement monitor handset.
  5. If the monitor does turn on, a replacement battery may be required.
  6. If you need to hold the power adapter at the monitor in a certain way for power or charging, you may need a replacement monitor handset

To pair your Keera monitor please follow these steps:


1. Press the HOME button on your monitor.

 

2. Use the SELECTION arrows to select the PAIRING button on your HOME Screen. This is the blue button at the bottom of the screen between BRIGHTNESS and SUPPORT.

 

3. Press the pairing button on the bottom of your camera. This should pair your camera and monitor.

 

If pairing fails, you will see a red "X". If this happens please try the following steps:

·         Confirm the camera model number (found on the bottom of the camera).

·         Bring the monitor and camera closer together (same room works best).

·         Move the monitor and camera away from any sources of wireless interference: WiFi routers, Microwaves etc.

·         Unplug the WiFi router and attempt pairing.

·         Test the monitor at another location such as a friend's house.

If these steps don't connect your monitor and camera, our Customer Experience Experts are available to help! 

We can be reached by phone, live chat or our contact us form!

These steps can be used to pair an additional Astra camera or to simply refresh the connection between camera and monitor. compatible camera model numbers: 32000,31000,32004

 

1. To pair your camera and monitor, press the MENU button. Using the navigational arrows – + on the front of the monitor, highlight the PAIRING icon and press the MENU button once to select.

 

2. Use the navigational arrows – + to select the CAMERA 1 icon.

 

3. Press MENU . When you see the PAIRING icon flashing next to CAMERA icon, quickly press and hold the PAIRING button on the side of the camera. A checkmark will appear next to camera confirming pairing is successful. Video/audio will be  transmitted automatically. 

 

4. To pair additional cameras, repeat steps 1 to 3 and be sure to select camera number 1, 2 or 3 or in the Pairing menu when pairing each additional camera.

 

If pairing fails, you will see a red "X". If this happens please try the following steps:

Confirm the camera model number (found on the bottom of the camera).

Bring the monitor and camera closer together (same room works best).

Move the monitor and camera away from any sources of wireless interference: WiFi routers, Microwaves etc.

Unplug the WiFi router and attempt pairing.

Test the monitor at another location such as a friend's house.

If these steps don't connect your monitor and camera, our Customer Experience Experts are available to help! We can be reached by phone, live chat or our contact us form!

These steps can be used to pair an additional Astra camera or to simply refresh the connection between camera and monitor. compatible camera model numbers: 32115,31000,32004

 

1. Turn on your camera after making sure it is plugged in.

 

2. Turn on your monitor by pressing and holding the power button on the side and press the Home button.

 

3. Use the directional pad to select the PAIRING icon and select CAMERA 1.

 

4. Press and hold the camera's pairing button on the back.

 

If pairing fails, you will see a red "X". If this happens please try the following steps:

Confirm the camera model number (found on the bottom of the camera).

Bring the monitor and camera closer together (same room works best).

Move the monitor and camera away from any sources of wireless interference: WiFi routers, Microwaves etc.

Unplug the WiFi router and attempt pairing.

Test the monitor at another location such as a friend's house.

If these steps don't connect your monitor and camera, our Customer Experience Experts are available to help! We can be reached by phone, live chat or our contact us form!

These steps can be used to pair an additional Astra camera or to simply refresh the connection between camera and monitor.

 

1. Press and hold the CAMERA button on the monitor. Use the VOLUME arrows (on the side of the monitor) to select a camera number.

 

2. Press the MENU button once. The PAIRING LED will flash red quickly on the monitor.

 

3. Quickly press and hold the PAIRING button on the back of the camera. 

 

A checkmark should appear next to the paired camera confirming the pairing was successful. Video and audio should now be transmitted automatically.

 

If pairing fails, you will see a red "X". If this happens please try the following steps:

Confirm the camera model number (found on the bottom of the camera).

Bring the monitor and camera closer together (same room works best).

Move the monitor and camera away from any sources of wireless interference: WiFi routers, Microwaves etc.

Unplug the WiFi router and attempt pairing.

Test the monitor at another location such as a friend's house.

If these steps don't connect your monitor and camera, our Customer Experience Experts are available to help! We can be reached by phone, live chat or our contact us form!

From the main menu select Settings and then Camera Pairing. Select the camera that you would like to pair and press and hold the pairing button on the bottom of the camera. You can up to 4 cameras to the Mila monitor.

You've bought a additional camera for your Astra! All that's left now is to connect it to your monitor.

If you're asking yourself "How?" You've come to the right place.

You can even use these steps if any of your cameras become disconnected from your monitor!


Step 1.

Turn on your monitor, connect your camera to power and turn it on as well


Step 2.

Open the menu on your monitor: 

User-added image

Step 3.

Press select 

User-added image

 when you highlight the pairing icon: 

User-added image

Step 4. 

Select the camera channel you want to pair the camera to: 

User-added image

Step 5.

Press select 

User-added image

 and a small pairing icon

User-added image

 will appear next to the camera icon


Press and hold the pairing button found on the bottom of your camera,


User-added image

A checkmark will appear and you'll now see the new camera view!

1. Open the MENU and tap the pair icon.

 

2. The pair Camera Menu has the option to pair up to 4 cameras

 

3.To pair a camera, tap one of the grid squares that shows "Tap to pair additional camera". Press and hold the pairing button on the bottom of the camera when the message reads "Press pairing button on camera now"

 

4. If the camera successfully pairs the monitor, you will see a CHECKMARK on the screen.

 

5.If the camera fails to pair to the monitor, you will see a RED X on the screen. If shown, repeat the pairing steps.

This means that your monitor and camera have lost connection and will need to be repaired. Please follow the directions in your model’s user manual. 


To find instructions on repairing your monitor and camera please go to your monitors product page!


*Please note that when repairing it is important to press and hold the pairing button on your camera while repairing.

1. Open the menu

2. Navigate to the pairing icon. The pairing icon looks like a camera with a + sign this icon is located between the thermometer and clock icon. Press the menu button to select icon

3. Select camera position and press menu to confirm

4. Press and hold the pairing button on the camera until you see a check mark or an X

 

Our monitors use ClearVu® technology which provides you with the privacy and clarity of a digital signal. 

 

Levana Baby monitors use a private, and secure digital signal that no one but you can access. 

 

As most wireless devices use the 2.4 GHz bandwidth, there may be other electronics on or near the same frequency which could lead to interference.  When it comes to interference there is no ‘sure’ fix as the source of interference could be anything from a microwave, home phone or wireless router. The construction of your home may also have an effect.

 
If the monitor was working before and stopped, the first step would be to confirm if you've added new electronic devices in the home. The second step would be to re-sync or re-pair the cameras to the monitor.  
 

We oftentimes will request that you test the monitor in another location, to rule out environmental interference.

Your video monitor runs on the 2.4 Ghz frequency band. This is the same frequency that many household electronics run on such as Wireless Modems and Routers. Due to this, it is possible at times to experience what we refer to as interference.


This can show itself as intermittent or no signal, a delay in your video or audio, or pixilation. We want to make sure you get the best reception possible with Levana.
If you find your video baby monitor experiencing any of the previously mentioned symptoms try the following steps:

Re-Pair your monitor and camera.
Instructions to help you re-pair your cameras can be found in your user manual. It will be important that once you activate pairing on your monitor, press and hold the pairing button found on the side, back or bottom of your camera.

Reset your Monitor.
Step 1: Power the monitor off
                Step 2: Remove the power adapter and battery
                Step 3: Reinsert the power adapter
                Step 4: Power the monitor back on
                Step 5: Wait 30 seconds and reinsert battery

Identify sources of interference.
If you use your monitor close to your home’s Wi-Fi, you may experience signal drop while the Wi-Fi is active. For example, downloading updates for apps, or streaming videos or music.
Some Routers have a 5.0GHz frequency option, this can prevent most of the interference from Wi-Fi.

Relocate the monitor or camera
Although the signal can and will pass through walls or obstacles, some building materials block wireless signals more than others. For example; drywall is easier to pass through than brick or concrete. Each wall, floor or obstacle will shorten your maximum range

Anything wireless that operates on a 2.4GHz or 5GHz frequency has the potential to cause interference with your wireless devices. The following is a list of common offenders found in most households:

 

Microwave Ovens: The use of microwave ovens near your computer, Wi-Fi router or other wireless devices may cause interference.

 

Cordless Phones : When on a call a cordless phone that operates on a 2.4GHz or 5GHz frequency can cause interference for wireless devices and networks.

 

All Wireless Devices: Any wireless devices that operate on a 2.4GHz or 5GHz bandwidth can cause interference with your other wireless devices. This can include security systems, wireless speakers, baby monitors, Bluetooth earpieces, garage door openers or other Wi-Fi devices.

 

Some External Monitors: Some display screens or external monitors can emit harmonic interference – primarily on the 2.4GHz band between channels 11 and 14.

 

Direct Satellite Service: The coax cable and connectors used with satellite dishes can cause radio frequency interference (RF leakage) if damaged. If you’re experiencing interference and your cables display signs of tampering, try replacing the cables.

Wireless Barriers

Some materials can become barriers to the performance of your wireless device. To ensure a fully functioning wireless system you may need to consider the placement of your system or receiver in relation to the following materials:

Barrier

Level of Potential Interference

Wood

Low

Synthetic material

Low

Glass

Low

Water

Medium

Bricks

Medium

Marble

Medium

Plaster

High

Concrete

High

Metal

Very High


Your Levana Video Baby Monitor relies on infrared light to see at night. If you find that you can't see your child's room at night, it may be due to a number of reasons.


If the camera's sensor is exposed to too much light or not enough light it will cause the monitor to show a darker screen as the sensor is not picking up enough light to go into day mode but receiving too much light for night-vision mode.

Please try the following:

1. The camera may be too far away from your little one.

2. The camera may be too close or too much light is reflecting back at the camera, washing out the image (just like when you take a picture with flash in a mirror, or too close to the subject)

3. There is another source of light in the room such as a nightlight or outside window.

If nightvision is not activating, cover the light sensor.

If the nightvision works when this is covered, there may be a light source in the room reaching this sensor. To fix this, try moving the camera to direct the sensor away from possible light sources.

Being able to see your little one during naps and bedtime with your Levana monitor is so important. This video will take you through some causes of night vision issues with video baby monitors and some troubleshooting steps.

How to get the most out of your night vision


Why isn’t my night vision turning on?
This can sometimes happen during dusk, dawn, daytime naps or if any other light is detected in the room, such as a nightlight. The cause is light reaching the night vision sensor, typically found on the side or front of the camera, depending on your model. We recommend moving your camera to a darker area of the room or using dark curtains to reduce the amount of light the camera is receiving.
To test if your night vision is working correctly, cover the sensor on the camera with a dark cloth. If the night vision turns on, your nightvision is fully functional and you will need to find the source of light in the room preventing it from turning on. If the night vision does not turn on, please contact our customer experience team.

Why is my Night Vision Flashing?
You may occasionally see your camera night vision flashing.
Some potential causes of flashing night vision are:

  • The camera is too close to the crib or child
  • The night vision is shining on something reflective such as a mirror, white furniture or clothing
The bright infrared light will cause the night vision to turn off making the room dark again. This will continue to loop until the camera or reflective object is moved.
IMPORTANT: The camera and power cord must be kept more than 3 feet from the crib and children’s reach at all times.

Why is my Night Vision So Bright?
Similar to experiencing flashing night vision, it’s possible for it to be too bright, washing out the image. We recommend repositioning the camera to reduce any potential reflections you are experiencing.

You may occasionally see your camera night vision flashing.

Some potential causes of flashing night vision are:

  • The camera is too close to the crib or child
  • The night vision is shining on something reflective such as a mirror, white furniture or clothing
  • The bright infrared light will cause the night vision to turn off making the room dark again. This will continue to loop until the camera or reflective object is moved.

IMPORTANT: The camera and power cord must be kept more than 3 feet from the crib and children’s reach at all times.

If you find your monitor is beeping, there may be a few reasons this could be happening.

     •    Monitor battery is low
     •    Monitor loses the camera signal
     •    Monitor is set to sequence between cameras with only one camera connected          
     •    Feeding alarms are sounding
     •    Temperature alarms are sounding

 

There are a few reasons you may not be able to hear  sound on your monitor. Please follow the steps below to resolve the issue:

  • Ensure the camera is not too far from the source of sound, try moving it closer
NOTE: Always ensure that the camera and its power adapter are at least 3 feet away from the crib for safety purposes
  • Ensure nothing is in front of the camera, or close enough to the camera, that it can't pick up audio
  • Ensure the volume is turned up all the way (and not muted) on the monitor
  • Listen very closely to the monitor. Can you hear anything at all, even faintly?
  •  Sound will not play through the monitor if the Push to Talk or Pan Tilt Zoom features are in use.
  • If you're using multiple cameras, is it only one camera that is not producing audio, or all of them?
  • Pair your monitor and camera as shown in your user manual

To find instructions on repairing your monitor and camera please go to 
your monitors product page!

To find your handheld's model number, follow these steps:

·         Remove the battery cover

·         Remove the battery

·         The model number will be found on a sticker inside the battery compartment shown as "Model Name:"

·         You will also find the serial number in the same location shown as "S/N:"

Many of our video baby monitors include the ability to use up to four cameras.


*Monitors with Split or Quad view: You cannot hear sound coming from multiple cameras at the same time. You will only hear sound from the active camera. 


**Additional cameras may not be available for discontinued items

***Please note when adding a second camera that not all models have scan mode (the ability to go camera to camera and hear each room every 6 seconds) 

While all our current video monitors offer the ability to connect more than one camera, the options to view them are different. We offer the following view modes:

 

Single - One camera of your choice
Split - two cameras
Quad - up to 4 cameras
Cycle/Scan - rotates through all activated cameras

*Please note that not all models are available with scan mode.

 

For more information on which monitors have these features, refer to the product specifications on each product page. 

Using the monitor from anywhere in your home, you can adjust the camera view horizontally 270° - 300° and tilt vertically 110°. 

When you find what you are looking for, zoom in to examine what you are seeing in even greater detail. 

This smooth, silent, adjustable camera gives you powers that are out of this world and will be a handy secret weapon as your little one becomes even more mobile and curious.

Children can become entangled in cords. Power cords should be kept more than 3 feet away from the crib and baby’s reach at all times. Baby monitors and cameras with power cords should never be hung on or near the crib. 

Under no circumstances should the camera be placed inside the crib.

We currently do not offer any internet based Baby Monitors. 

Our baby monitors use a proprietary secure wireless technology called ClearVu, which ensures that the signal between the camera and monitor are encrypted, to prevent the signal from being tampered with. 

Our monitors are not able to be viewed outside of the home via smartphone apps or other programs.