Store Policies

TABLE OF CONTENTS:


 

 

RETURN POLICY


 

30 Day Money Back Guarantee

We offer a 30 day money back guarantee on all products that are sent to us with all original components included. You must call our customer support department to acquire the Return Authorization Number before returning the product. We will not accept returns that do not have a valid RA #, are missing components, or have any signs of use such as scratches, dents, or recordings on the SD card (if applicable)

Free Shipping On Items Over $99

Free Shipping is available to ship-to locations with-in the continental USA and Canada. Alaska, Puerto Rico, Hawaii and Northwest Territories are not eligible for free shipping. Free Shipping is available only for UPS ground shipments.

Holiday Return Policy

Any orders placed from Monday, November 20th 2017 to Tuesday, December 12th 2017 are subject to our extended holiday return policy and are eligible to be returned without restocking fees until January 12th 2018. Any orders placed after December 12th will follow our standard 30 day return period.

 

SHIPPING POLICIES


 

Orders placed after 12:00pm (Eastern Time) may take up to 1 business day for processing before shipping out. Delivery times are stated in business days, and do not include order processing times. Our shipping providers do not deliver on Saturdays, Sundays, or holidays. All orders must be shipped by designated carrier service (no will-call or pick-up) and deliveries may require signature for release.

Ground Shipping

Routinely delivered within 3-7 business days. Please note that these are only approximate delivery times as provided to us by the shipping carrier. For faster delivery time, select Second Day Air or Next Day Air. Orders may take up to 1 business day for processing before shipping out.C.O.D. orders cannot be accepted. Levana does NOT ship to PO boxes, APO/FPO. All items are shipped insured. Once your order has been shipped, you will receive confirmation by email including your tracking number and links to track your order on-line. We cannot guarantee delivery times and quoted delivery times are for guideline purposes.

2nd Day Air (Expedited)

Routinely delivered within 2 business days. Please note that these are only approximate delivery times as provided to us by the shipping carrier. Orders may take up to 1 business day for processing before shipping out.

Next Day Air (Express)

Routinely delivered within the next business day. Please note that these are only approximate delivery times as provided to us. Orders may take up to 1 business day for processing before shipping out.

Additional Shipping Information

Shipping costs are calculated based on the total weight and distance of your order to your destination. The shipping charges will be calculated and displayed for you after you type in your shipping information. You will know the exact amount of shipping cost for your purchase before you enter your credit card info.

Please note that these are only approximate delivery times as provided to us by UPS. Orders placed after 12:00pm (Eastern Time) may take up to 1 business day for processing before shipping out.

Shipping Policies for Returns

  • The customer is responsible for shipping items to Levana (we recommend UPS ground with a tracking number).
  • If the product has any signs of use such as those mentioned above, it will be returned to the customer and a refund will not be issued.
  • If any parts or components are missing, the product will be returned to the customer and a refund will not be issued.
  • Levana products have a 1 year warranty against manufacturer’s defects. If you have any additional warranty questions contact our customer support team.

 

WARRANTY POLICIES


 

Types of Coverage

  • Basic warranty is for a period of twelve (12) months from the date on purchase receipt.
  • Extended warranty is for an additional twelve (12) months following the basic warranty period.
  • Additional and replacement Parts are warrantied for 30 days, from the date of purchase.
  • Open items are warrantied for a period of twelve (12) months from the date on purchase receipt with the exception of open items that are discontinued, which are warrantied for a period of 30 days from the date of purchase.

Your Warranty Covers

  • Product mechanical and electrical failure.
  • Defects in workmanship or material.
  • Mechanical/electrical failure and defects on original parts and accessories (battery not included) that came with your product.
  • Rechargeable batteries coverage for a period of 12 months from the date of purchase.
  • Non-Rechargeable batteries coverage for a period of 3 months from the date of purchase.
  • All new and [OPEN] items (not applicable to discontinued [OPEN]) are guaranteed for a period of one year from the date of purchase against defects in workmanship and materials. Discontinued [OPEN] items warrantied for a period of 30 days from the date of purchase. This warranty includes but is not limited to the repair, replacement or refund of the purchase price at Levana's option.
  • This warranty becomes void if the product shows evidence of having been misused, mishandled or tampered with contrary to the applicable instruction manual.
  • Routine cleaning, normal cosmetic and mechanical wear and tear are not covered under the terms of this warranty.
  • The warranty expressly provided for herein is the sole warranty provided in connection with the product itself and no other warranty, expressed or implied is provided. Levana assumes no responsibilities for any other claims not specifically mentioned in this warranty.
  • This warranty does not cover the shipping cost, insurance or any other incidental charges.
  • You MUST contact Levana before sending any product back for repair. You will be sent a Return Authorization form with complete return instructions. When returning the product for warranty service, please pack it carefully in the original box with all supplied accessories, and enclose a copy of your original receipt, the completed RA form, and a brief explanation of the problem (include RA #).
  • We ship to Canada and the Contiguous US - (Levana does not cover return shipping to Alaska, Puerto Rico, Hawaii). Any costs incurred for warranty replacement is the customer's responsibility.

*This warranty cannot be re-issued.

 

IMPORTANT REMINDERS:


 

In the event that Levana replaces a defective unit, this unit would only carry the original warranty from the original purchase date.

Extended warranties are a continuation of warranty coverage, after the original 1 year manufacturer’s warranty expires.